Features of the implementation of reengineering of administrative services in the department of administrative services of the Odessa city council
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Дата
2022
Автори
Назва журналу
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Видавець
Анотація
The relevance of the topic is due to the increasing importance of creating
an innovative model of the development of high-tech management as a significant factor
in ensuring the effectiveness of the implementation by citizens, given their potential, the
development of personal and social quality life, in particular, precisely by obtaining high-quality administrative services in a decentralized environment.
A significant tool of interaction between the state and society today is electronic
services, which in the future will have the largest share and therefore require a more
detailed review of the procedure of reengineering of the administrative services system
into an electronic format.
The purpose of the work is the activity analysis of the Department of
administrative services for the past 4 years and consider the process of reengineering
as a major factor in improving the efficiency of the Department.
Task of the work:
• reveal the content of the concept of administrative service;
• to analyze the performance indicators of the Department of administrative
services of the Odessa City Council;
• reveal the process of reengineering as a tool to improve the work of the
Department of administrative services of the Odessa City Council.
The work considers the activity of the Department of administrative services of
the Odessa City Council and the relations arising in the process of implementation of
administrative services between the Department of administrative services of the
Odessa City Council and the subjects of appeals.
The work contains 21 pages, 2 tables, 9 figures. The list of references includes
10 titles.
Опис
Kirilova V. Features of the implementation of reengineering of administrative services in the department of administrative services of the Odessa city council / V. Kirilova ; advisor O. Nikoliuk // Black Sea Science 2022 : proc. of the Intern. Competition of Student Scientific Works / Odesa National University of Technology ; eds. B. Yegorov, M. Mardar [et al.]. – Odessa : ONUT, 2022. – P. 283–295 : tabl., fig. – Ref.: 11 tit.
Ключові слова
administrative services, center of administrative services, subjects of appeals, subjects of administrative services, Department of administrative services