Black Sea Science

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Перегляд Black Sea Science за Ключові слова "administrative services"

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  • Документ
    Features of the implementation of reengineering of administrative services in the department of administrative services of the Odessa city council
    (2022) Kirilova, V.
    The relevance of the topic is due to the increasing importance of creating an innovative model of the development of high-tech management as a significant factor in ensuring the effectiveness of the implementation by citizens, given their potential, the development of personal and social quality life, in particular, precisely by obtaining high-quality administrative services in a decentralized environment. A significant tool of interaction between the state and society today is electronic services, which in the future will have the largest share and therefore require a more detailed review of the procedure of reengineering of the administrative services system into an electronic format. The purpose of the work is the activity analysis of the Department of administrative services for the past 4 years and consider the process of reengineering as a major factor in improving the efficiency of the Department. Task of the work: • reveal the content of the concept of administrative service; • to analyze the performance indicators of the Department of administrative services of the Odessa City Council; • reveal the process of reengineering as a tool to improve the work of the Department of administrative services of the Odessa City Council. The work considers the activity of the Department of administrative services of the Odessa City Council and the relations arising in the process of implementation of administrative services between the Department of administrative services of the Odessa City Council and the subjects of appeals. The work contains 21 pages, 2 tables, 9 figures. The list of references includes 10 titles.